Order FAQ


Makeup FAQ


Q: How do I register?
A: To place an order, you'll need to complete the brief registration form. Registering will help us serve you better in the future, creating your own personalized shopping cart to use to build your order. The registration form is located at the top right of the screen. Look in the gray box for the link that says 'Create New Account'. Click that link and follow the instructions on the page.

All of the information you supply is used only to identify yourself to the web site. We will not release any of the information to any third party.

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Q: Is it safe to order online?
A: How does a Secure Site work? You'll notice that you entered a secure site when a padlock icon appears in the status bar of your browser (usually at the bottom). This states that all of the information passed between your computer and our computer will be encrypted. Our computer will tell your computer how to encrypt all information passed between the two, which can only be decoded on our server. Your computer will do such before sending any information onto the phone wire and out onto the Internet and eventually to our computer. When it reaches our server, it will be decoded and logged to our database for processing. Without the decoding key on our server, it is nearly impossible to decipher the encrypted data.

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Q: What is your return policy?
A: You may return items within 7 business days of delivery for a full refund. We cannot accept returns of certain items, including:
- Any item that is returned more than 7 business days after delivery.
- Any item that is not in its original condition, is damaged, is missing parts or used.

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Q: Does concealer go over or under foundation?
A: I see better results applying concealer over foundation. For a brighter look, be sure to place concealer under the eye and on the eyelid, using your fingertip to warm and then blend.

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Q: How do I choose the most natural looking foundation for my skin tone?
A: Dab a drop of the foundation on your jaw line and blend it in with your finger. The color that blends into your skin tone is the correct one.

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Q: How do I apply my blush without it being so blotchy?
A: Applying blush directly on the front of your cheekbones causes the blotchiness. Instead, when applying blush, dip the brush into the powder and wipe the excess off onto a tissue. Begin at the hair line and lightly blend downwards towards the front of the cheekbone, making sure not to get too close to the nose.

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Q: My lips are always dry, help!
A: A very rich and emollient cream will do the trick. The best product we have found is our Olive Oil Gelée. It can even heal split lips.

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Q: How can I keep mascara from smudging?
A: Using a metal comb, brush through the lashes, removing all clumps. Finish off with a coat of mascara sealer to keep mascara from budging.

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Q: Is there a way to keep my nails from smudging?
A: Qtica dries nails in one half of the time.

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Q: How do I apply my eye shadow in the crease?
A: Using our pointed crease brush will help place the eye shadow directly under the brow bone with ease.

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